Warranty

NEXTALUM SAPI DE CV ("Aluminext") warranties the customer that its products for fastening photovoltaic systems of the NXT-PV RACK line will be free from defects in materials and manufacture under normal use conditions, having a natural wear of the system for a period of 25 years from the date of invoice by Aluminext.

Product Guarantee
This warranty may become valid under the following circumstances:

1.- Structural Warranty; The product will be subject to warranty if it presents a deformation, fracture or notorious breakage that does not comply with the technical specifications established by Aluminext in a period of less than 25 years from the date of manufacture. The warranty applies as long as the following points are met:
That it is under the design parameters established in the installation manual.
Complying with the correct installation of all components using the appropriate tools and torque for assembly.
Using the appropriate fixing accessories for each type of surface.

2.- Finish Warranty; The product will be subject to warranty if the anodized finish shows detachment of the anodic layer or cracking above a natural wear on the surface under normal atmospheric conditions in a period of less than 25 years from the date of manufacture.

The warranty shall not apply under the following conditions:
- If there is galvanic corrosion by direct contact with other metals.
- If the product is exposed to salts and chemicals.
- If the product is found in industrial environments with corrosive emissions.
- If the product is stained or opaque due to natural wear of the component.
- If the buyer does not follow the practices mentioned in AAMA 609 & 610-02 - "Cleaning and Maintenance for Architecturally Finished Aluminum" (www.aamanet.org).

The warranty is considered invalid if the product has been damaged by use for purposes other than those established by the manufacturer and as a consequence presents modifications, impacts, coatings, chemical contact, contact with concrete or lime, increased tolerances, relocation of the original installation of the products, any improper handling and/or manipulation. This warranty covers only the components supplied by Aluminext; it does not include the photovoltaic modules, electric components such as cable or any other material or product not distributed by Aluminext; labor, transportation, storage and handling are not included in the warranty, as well as the damages caused by any of the above issues.

Delivery Guarantee
The product shall be deemed accepted by the purchaser unless Aluminext receives written notice of nonconformity within fifteen (15) calendar days of receipt of the product.
Aluminext is not responsible for loss or damage to the product that is either owned by the purchaser located at its facilities or those of Aluminext caused by causes beyond Aluminext's control.

Warranty Claim
If, within the warranty period, the buyer finds to Aluminext's satisfaction that the product has non-conforming conditions, Aluminext will repair or replace the component in question at Aluminext's option. The replacement or repair does not start a new warranty period nor will it extend the current warranty period. Transportation and relocation costs related to the repair or replacement of the product shall be covered by the purchaser.

All claims made under this warranty must be sent in writing to Aluminext via e-mail garantia@aluminext.mx including official purchase document (Invoice), Site inspection checklist and evidence of the defect (Photographs and detailed written case report).

THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, AND TO THE EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES, REPRESENTATIONS, CONDITIONS, TERMS, UNDERTAKINGS AND OBLIGATIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
ALUMINEXT SHALL NOT BE LIABLE FOR ANY DAMAGE OR INJURY AND SHALL ONLY REPLACE THE PRODUCT IN QUESTION IF THE EVIDENCE SUPPORTS IT AS AN ACCEPTED DEFECT. NOR SHALL ALUMINEXT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY DAMAGE OTHER THAN THE COST OF THE PRODUCT PAID BY THE BUYER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR UNDER ANY WARRANTY OR OTHER USE, WHETHER OR NOT SUCH LOSS, COST, PENALTY OR DAMAGE WAS REASONABLY FORESEEABLE.

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About Us
We design and manufacture solar mounting systems for the solar industry in the residential, commercial and industrial roofs.
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